FAQs

The name printed on the ticket is usually that of the original purchaser. The name on the ticket does not need to match your own name, and has no bearing on who enters the stadium or arena. This is very common and you will not be asked for identification. We do not print our own tickets so we are unable to print your name onto them.

TicketApt is a secondary marketplace, and prices may be above or below face value. In many cases to obtain the tickets TicketApt offer we must pay over face value ourselves. The main factors to take into account include the cost of purchasing the ticket, the difficulty in obtaining the ticket, the market value of the ticket and the public demand. Once prices are established they will fluctuate regularly based on supply and demand.

Check your spam/junk folders to be sure it was not misdirected. Still not received? Please contact us at [email protected] and we will resend your order details

TicketApt.com guarantees that you will receive your tickets in time to attend the event. All tickets purchased through TicketApt.com are valid and guaranteed.

Tickets are, generally, delivered 3-4 days prior to the event. We appreciate this is close tot he event, especially when customers are travelling a long distance, but this is very normal.

If you have not received your tickets 2 days before your event please contact us.

You can collect from the local shipment office with ID.

Unfortunately there is not much we can do in this case. We do not print the tickets ourselves and so we are unable to cancel your tickets and create a duplicate set. We ask that customers take good care of their tickets and make sure they are kept secure. We can not replace them under any circumstances.

Our ticket prices fluctuate with supply and demand. The ticket market is very similar to the stock market, when prices go down, you cannot sell your stock back to the broker at the price you originally paid for it. However in most cases the prices for tickets will rise rather than fall.

You will collect your tickets at a designated location from one of our representatives on the day of the event. Instructions with the collection address and name and mobile number for the representative, will follow by email in due time.

Sorry, all sales are final. We cannot cancel or refund your order once you have paid for it.

Click the button in the bottom right to start a live chat with our team! Or email us on [email protected]